Terms & Conditions
About the Company
The company LiaBella AB (Reg. No. 559512-4131) is registered in Hässleholm, Sweden.
Postal address: Nyodlingsvägen 37, 28152 Tormestorp.
If you wish to contact us, please send an email to info@milabella.se with your inquiry and contact details, and we will get back to you shortly.
Order
Once you complete your order, an order confirmation will be sent to your email address. The confirmation contains all details of the products, prices, billing and delivery addresses.
If any information in the order confirmation is incorrect, you must contact us immediately at info@milabella.se.
Order Cancellation
If you wish to cancel your order, you must do so on the same day the purchase was made and before customer service closes. We cannot cancel any order that has already been processed or shipped.
We reserve the right to refuse any order if an item is out of stock at the supplier or for other commercial reasons. In such cases, we will notify you as soon as possible and you will not be charged—or you will receive a full refund.
Delivery
Our normal delivery times are 5–8 business days. Please note that orders placed over the weekend are shipped at the earliest on the following Monday.
Due to high volumes at the carrier, delays may occur. We appreciate your understanding, as these delays are beyond our control.
If a delay occurs without prior notice, please contact us at info@milabella.se.
Please note that additional customs duties and VAT may apply, as you are the importer of record for the product you order.
Illustrative Images and AI-Generated Content
We sometimes use AI-generated or digitally created images for illustrative purposes on our website. These images are intended to give a realistic and representative view of the product, but slight differences may occur compared to the actual appearance.
Delivery in Multiple Packages
When ordering multiple products, shipments may be split into separate packages and delivered at different times. This may be due to stock levels, supplier logistics, or other practical reasons.
Taxes, Duties & Import Liability
LiaBella AB™ sells products without Swedish VAT (25 %), as items are shipped directly from suppliers outside the EU.
By placing an order with LiaBella AB™, you acknowledge and agree that:
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You are the importer of record.
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You may be billed import VAT, customs duties, and handling fees by the carrier.
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You are responsible for these additional charges, which are not included in the prices shown on our site.
We recommend checking current customs and tax regulations with the Swedish Customs (Tullverket) or your local customs office before ordering.
Prices
We reserve the right to change prices in response to, for example, changes in purchase costs, currency fluctuations, or typographical errors.
Right of Withdrawal
Under Swedish law, you have a 14-day right of withdrawal from the date you receive your order.
To exercise this right:
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Notify us at info@milabella.se with your name, address, email, order number, and which items you are returning.
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Return the products to us within 14 days of your withdrawal notice.
You are responsible for return shipping costs and ensuring the items are well-packaged and in their original condition. We may deduct from your refund any decrease in value resulting from handling or damage.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Sealed health or hygiene products once the seal is broken (e.g., potty trainers, training underwear, outdoor potties, toothbrushes).
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Sealed audio or video recordings once unsealed.
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Custom-made or personalized products.
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Services fully performed with your explicit consent to begin immediately.
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Perishable goods (e.g., food).
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Single issues of newspapers or magazines.
Complaints & Claims
All products are inspected before dispatch. If a product arrives defective or incorrect, we will, in accordance with Swedish consumer protection laws, remedy the fault free of charge.
You must always contact us for approval before returning a defective item. Complaints must be made promptly after discovering the defect.
How to File a Complaint
Email info@milabella.se with your name, address, email, order number, and a description of the defect. If we cannot correct the defect or provide a replacement, we will refund you in accordance with consumer protection laws. Approved returns due to defects will be shipped back at our expense.
We reserve the right to refuse a claim if the item is found not to be defective under applicable laws. In assessing complaints, we follow guidelines from the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).
Limitation of Liability
We accept no liability for indirect damages arising from product use. We are not liable for delays or errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fire, war, government actions, or supplier failures. We also disclaim liability for any changes to product features made by suppliers.
Product Information
We reserve the right for typographical errors and products sold out. We do not guarantee that images perfectly reflect actual product appearance; slight color variations may occur due to screen settings and photo quality. We endeavor to present products as accurately as possible.
Cookie Information
Under electronic information regulations, visitors must be informed that cookies are used. Cookies are small text files stored on your device to enable certain site features. You can configure your browser to refuse cookies. For more information, visit the Swedish Post and Telecom Authority’s website.
Personal Data
By ordering from LiaBella AB, you accept our data protection policy and the processing of your personal data. We respect your privacy and collect only the information necessary to process your order. We never sell or share your data with third parties without legal basis.
LiaBella AB is responsible for the personal data you provide. We process your data to manage your order and, if you have subscribed, to send you newsletters or promotional offers tailored to your interests.
Below is a summary of how we store and process your data under the GDPR:
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What is personal data? Any information that directly or indirectly identifies an individual.
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Which data do we store? First and last name, address, phone number, email, IP address, and purchase history.
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Data retention: We retain data as long as we have a legal basis (e.g., fulfilling our agreement or meeting accounting obligations).
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Legal basis: Processing is necessary to fulfill the contract (your order) or based on your consent for marketing communications.
Data Sharing & Purpose
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Payment provider (Klarna): We share name, address, email, and phone. If you choose invoice payment, your personal ID number is also shared. This is required to process payments and prevent fraud.
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Carrier (Postnord): We share name, address, and, if needed, email or mobile number for delivery notifications.
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Newsletter provider (Klaviyo): If you subscribe, we share your name and email to send you marketing communications.
Your Rights
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Right of access: You may request a copy of your personal data in a readable format.
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Right to rectification: You may ask us to correct incomplete or inaccurate data.
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Right to erasure (“Right to be forgotten”): You can request deletion of your data, with limited exceptions (e.g., accounting obligations).
Data Protection Officer
LiaBella AB is responsible for personal data processing and compliance.
How we protect your data
We use industry standards such as SSL/TLS and one-way hashing algorithms to secure sensitive information.
Changes to the Terms & Conditions
We reserve the right to amend these terms at any time. Updated terms will be published online and are considered accepted by you upon placing an order or visiting the site.
30-Day Satisfaction Guarantee
We want you to feel confident in your purchase. That’s why we offer a 30-day satisfaction guarantee: if you’re not completely satisfied, you can return the product for a full refund.
Guarantee conditions:
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The product must remain in its sealed original packaging for hygiene reasons.
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The product must be unused and unopened.
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The guarantee is valid for 30 days from date of receipt.
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You may purchase two units: try one, and return the other unopened if unsatisfied.
To use the guarantee, email info@milabella.se with your name, order number, and the product you wish to return.
Dispute Resolution & Choice of Law
If a dispute cannot be resolved amicably with our customer service, you may refer it to the National Board for Consumer Disputes (ARN) in Sweden. Residents of other EU countries can file a complaint online via the EU’s ODR platform: http://ec.europa.eu/consumers/odr.
Disputes concerning interpretation or application of these terms shall be governed by Swedish law.